B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
58%
58% -- share of experts ranking ai ml as top technology trend for telco customer care experts (2021)
58% of surveyed experts in customer care across telcos and related industries see machine learning and artificial intelligence as the most important technological trends.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
58%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
35
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
goetzpartners
Primary
Tier A
https://www.samenacouncil.org/thought-leadership-read?id=192 ↗
Source Article
Industry Thought Leadership
Success Factors for Becoming a Truly Customer-centric Company
Digitalization has profoundly changed how telcos interact with their customers. Digital customer care is at the forefront of this development.
While in the past, customer care was restricted to in-store services and basic call centers, to…
Original Research
goetzpartners
· Original study ↗
Methodology
Expert panel survey (goetzpartners Digital Customer Care Index 2021)
Methodology documented
Segmentation
IndustryTelecommunications
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
telco customer care experts: 58% share of experts ranking ai ml as top technology trend. Source: goetzpartners (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-top-tech-trend-telco-care-2021
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<blockquote cite="https://lighthousedata.io/data/ai-top-tech-trend-telco-care-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>58%</strong> -- share of experts ranking ai ml as top technology trend for telco customer care experts<br><small>Source: goetzpartners (2021) · <a href="https://lighthousedata.io/data/ai-top-tech-trend-telco-care-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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