B
Evidence Grade B
Graded
under review
Safe to Cite
Current
42%
42% -- service agents unable to efficiently resolve customer issues for service agents (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier B
https://astutesolutions.com/channels/phone ↗
Source Article
How to Provide Excellent Customer Service Over the Phone
Original Research
Forrester
· Original study ↗
Methodology
Forrester research cited by Astute Solutions
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
service agents: 42% service agents unable to efficiently resolve customer issues. Source: Forrester (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agents-unable-resolve-issues-disconnected-systems
HTML Embed
<blockquote cite="https://lighthousedata.io/data/agents-unable-resolve-issues-disconnected-systems" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- service agents unable to efficiently resolve customer issues for service agents<br><small>Source: Forrester (2026) · <a href="https://lighthousedata.io/data/agents-unable-resolve-issues-disconnected-systems" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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