B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
78%
78% -- agents struggling to balance speed and quality for customer service agents (2026)
78% of service agents report struggling to balance speed and quality without intelligent tools.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://bigworks.co/agent-assist-ai-why-customer-support-teams-cannot-compete-without-ai-augmented-c… ↗
Source Article
Agent Assist AI: Why Customer Support Teams Cannot Compete Without AI-Augmented CRMs
Original Research
Salesforce
· Original study ↗
Methodology
Salesforce study, cited secondhand
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service agents: 78% agents struggling to balance speed and quality. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agents-struggle-speed-quality-salesforce
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<blockquote cite="https://lighthousedata.io/data/agents-struggle-speed-quality-salesforce" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- agents struggling to balance speed and quality for customer service agents<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/agents-struggle-speed-quality-salesforce" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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