B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
60%
60% -- agent turnover intent rate for customer service agents (2025)
60% of customer service agents plan to quit in the next 6 months.
- The source does not cite the original research or survey methodology behind the 60% figure.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
execsintheknow.com
Primary
Tier C
https://execsintheknow.com/beyond-symptoms-rethinking-agent-churn-in-customer-service/ ↗
Source Article
Beyond Symptoms: Rethinking Agent Churn in Customer Service
Even though it has been a month since the Customer Response Summit, one comment by Chase Auto’s Chief Marketing and Customer Experience Officer, Renee Horne, really stuck with me.
In her keynote, Renee mentioned how Chase Auto takes employee feedback seriously because their thoughts often serve as a…
Original Research
execsintheknow.com
· Original study ↗
Methodology
Cited in Execs in the Know article; original survey source not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service agents: 60% agent turnover intent rate. Source: execsintheknow.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agent-quit-intent-6-months
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<blockquote cite="https://lighthousedata.io/data/agent-quit-intent-6-months" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- agent turnover intent rate for customer service agents<br><small>Source: execsintheknow.com (2025) · <a href="https://lighthousedata.io/data/agent-quit-intent-6-months" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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