B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
35%
35% -- agent analytics adoption rate for Contact Centers (2021)
35% of U.S. contact centers are investing in agent analytics, making it the most prioritized area for adoption.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2021
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Observe.ai
Primary
Tier B
https://observe.ai/blog/13-quality-management-statistics-that-paint-a-picture-of-the-post-pandemic-c… ↗
Source Article
13 quality management statistics that paint a picture of the post
Original Research
Observe.ai
· Original study ↗
Methodology
Survey of 251 U.S. contact center leaders
Segmentation
IndustryB2B
Company SizeEnterprise
RegionUS
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
Contact Centers: 35% agent analytics adoption rate. Source: Observe.ai (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agent-analytics-adoption
HTML Embed
<blockquote cite="https://lighthousedata.io/data/agent-analytics-adoption" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- agent analytics adoption rate for Contact Centers<br><small>Source: Observe.ai (2021) · <a href="https://lighthousedata.io/data/agent-analytics-adoption" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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