B
Evidence Grade B
Graded
under review
Safe to Cite
Current
89%
89% -- customers frustrated by repeating issues for customers (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Accenture
Primary
Tier C
https://www.awaken.io/resources/blog/your-guide-to-interaction-analytics ↗
Source Article
Your Guide to Interaction Analytics
Original Research
Accenture
· Original study ↗
Methodology
Cited from Accenture research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 89% customers frustrated by repeating issues. Source: Accenture (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/accenture-customers-frustrated-repeating-issues
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<blockquote cite="https://lighthousedata.io/data/accenture-customers-frustrated-repeating-issues" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- customers frustrated by repeating issues for customers<br><small>Source: Accenture (2026) · <a href="https://lighthousedata.io/data/accenture-customers-frustrated-repeating-issues" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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