B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

30%

30% -- positive complaint handling rate for consumers (2006)

Name: Positive Complaint Handling Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-07-17

2006 · n=6,000 · MarketReponse

30% van de positieve ervaringen van consumenten betrof een correcte en snelle klachtafhandeling.

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Attribution: MarketReponse View source

Lighthouse Research Team

Last verified: 2026-07-17 · How we verify data →

Source verified Evidence graded

Value

30%

Unit

Percentage

Data Vintage

2006

Entity

consumers

Sample Size

6,000

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

MarketReponse Primary Tier A

https://www.marketingfacts.nl/berichten/20070716_kloteklanten_het_onderzoek/ ↗

Confidence: 54/100 Vintage: 2006 Channel: Cc Extraction

Source Article

Kloteklanten: het onderzoek

Kloteklanten: het onderzoek Inmiddels hebben de meeste marketingsites er al wel iets over geschreven, het boek Kloteklanten van Egbert Jan van Bel. Ruim een jaar geleden vroegen we de lezers van Marketingfacts om hun ervaringen te delen. De cases hebben we verzameld in de rubriek Kloteklanten en als…

Original Research

MarketReponse · Original study ↗

Methodology

Onderzoek van MarketReponse

Segmentation

Channelrss_feed

Cite this stat

Plain Text

consumers: 30% positive complaint handling rate. Source: MarketReponse (2006). Via Lighthouse Intelligence -- https://lighthousedata.io/data/30-percent-positive-complaint-handling

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<blockquote cite="https://lighthousedata.io/data/30-percent-positive-complaint-handling" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- positive complaint handling rate for consumers<br><small>Source: MarketReponse (2006) · <a href="https://lighthousedata.io/data/30-percent-positive-complaint-handling" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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